The staff team at Lance James are exceptional in terms of customer service and knowledge in relation to jewellery design and gemstones. My original wedding band (not from Lance James) had issues where the stones keep falling out. I later inherited my grandmothers ring and wanted to wear this with my wedding band. Lance helped me design an adaptation to the wedding band using the original stones that would fit perfectly with the inherited ring. They also did a valuation for the inherited ring for me and restored it to its former glory by cleaning it and straightening the setting. I was really excited to see the design process and came in to see the wedding band in its various stages of development. When it finally arrived I was delighted with the outcome and now wear this daily with no worries about the stones falling out! I have since purchased a new engagement ring to fit with the band as my grandmothers ring, although very beautiful, is very bulky and again could not be more delighted with the wedding band and how it works with this ring. It truly has been a dream come true working with Anna, Antony, Lance and the whole team at Lance James and I could not be happier with all their support with the process!
100% customer satisfaction .No pressure
Such a great jewellers. I had an issue with a bit of jewellery made elsewhere and a short time to get it sorted. The staff were fabulous and helped me to get what I needed done to the highest standard, in a really short amount of time. Thank you so much.
Very helpful and knowledgeable in valuing a piece of jewellery. Highly recommend.
Brilliant and very understanding service. Me and my sister both purchased pandora bracelets from here and we visited several times to buy various charms. Every member of staff has been very understanding while we make our choices and we received great quality for money.
Lance James The Jewellers is a UK Jewelry Store based in Chelmsford, East of England. Lance James The Jewellers is located at 3 Barrack Square, Chelmsford CM2 0UU, UK.
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