Great jewellery at a great price.
Great jewelry
This is an extremely unprofessional jewellers as I took my necklace back into the Chelmsford Store as my necklaces clasp broke and the store clerk wasnt helpful at all as she said that it was down to an accidental brake which it wasnt as I put it on and the retracting lock mechanism completely fell off and luckily I saw my necklace on the floor when I was out otherwise I would have completely lost my necklace.I took my necklace into H.Samuel as stated by the Warren James staff member and both the store Clerks in H.Samuel and one was the Deputy Manager both said that its not down to negligence due to wear as the entire clasp was broken and the Deputy Manager said that its a manufacture issue as it completely broke and not just the spring, the Deputy Manager also said that the necklace is also SILVER PLATED.I wouldnt recommend going to Warren James for any jewellery again.
Great offers
Don't buy from here! Me and my family have been very good customers to Warren James, having bought several pieces of jewellery from there including necklaces and earrings.First of all many of the items were advertised as previously being a lot more than they are currently being sold for, this must be a complete lie, the jewellery is of an awful quality. Me and my sister both purchased a pair of earrings, both pairs backs snapped off the earrings and were completely unwearable. I was given a very reluctant replacement despite the fact if had them for less than a week, and I felt very blamed for the whole situation. Today my sister tried to take her necklace back for the second time, the first time the pendant fell off and it was replaced, this time the chain had snapped and we were met by a very rude and ignorant member of staff who refused to see from her point of view. I'm very disappointed with the quality and service we have received from the staff and the manufacturers of Warren James. Don't buy from here, save your money and buy from other jewellers, this is the only shop we've ever had issues with in terms of jewellery.
Warren James - Chelmsford is a UK Jewelry Store based in Chelmsford, East of England. Warren James - Chelmsford is located at Unit 4, The Meadows Shopping Centre, High St, Chelmsford CM2 6FD, UK.
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